Last updated: July 2026
This Shipping Policy explains how GrowMarketPlus processes, ships, and delivers orders placed through www.growmarketplus.com. By placing an order with us, you agree to the terms outlined below.
1. Delivery Coverage
We deliver nationwide across Nigeria. Wherever you are located, you can place an order through our Site and have it delivered to your doorstep.
2. Delivery Timeframes
- Lagos: Orders are typically delivered same day or next business day, depending on the time your order is confirmed and the product’s availability.
- Other states: Delivery times vary depending on your location and the courier/logistics partner covering that route. Estimated delivery windows will be communicated to you after checkout or by our support team when you place your order.
- Delivery estimates are provided in good faith and are not guaranteed, as they may be affected by courier delays, weather, public holidays, or circumstances beyond our control.
3. Delivery Fees
Delivery fees vary based on your location and the size/weight of the product(s) ordered. The applicable delivery fee will be shown at checkout before you complete payment, or communicated to you directly if the order requires a custom quote (e.g., bulky or oversized items).
4. Order Processing
- Orders are processed once payment has been successfully confirmed.
- You will receive a confirmation via email and/or phone once your order has been received and is being prepared for dispatch.
- If any item in your order is out of stock or unavailable, our support team will contact you to arrange a substitute, partial delivery, or refund for that item.
5. Tracking Your Order
For updates on your order status, you can contact our support team directly:
- Phone: +234 813 849 4860
- Email: sales@growmarketplus.com
6. Delivery Issues
If your order arrives damaged, incomplete, or significantly delayed, please contact us within 48 hours of delivery (or expected delivery date) so we can investigate and resolve the issue promptly. This may involve a replacement, redelivery, or refund, depending on the circumstances, see our Return & Refund Policy for more details.
7. Failed Delivery Attempts
Please ensure someone is available to receive the delivery at the address provided, or that your address and contact details are accurate. If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept the order, additional delivery fees may apply for redelivery.
8. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our delivery partners, coverage, or pricing. Updates will be posted on this page with a revised “Last updated” date.
9. Contact Us
If you have any questions about shipping or an order in progress, reach out to us:
- Phone: +234 813 849 4860
- Email: sales@growmarketplus.com